What do we know about Kathmandu?

Kathmandu offers a wide range of products catering to outdoor enthusiasts and adventurers. The store specializes in both equipment and clothing designed for the great outdoors.

The clothing selection includes:

• Insulated jackets
• Waterproof outerwear
• Merino wool base layers
• Breathable activewear
• Durable footwear for hiking and trail walking

For equipment, customers can expect to find:

1. Lightweight tents suitable for various climatic conditions
2. Backpacks and bags in different capacities and designs
3. Sleeping bags for both summer and winter adventures
4. Camping accessories like cooking gear, lighting, and tools
5. Navigation aids including GPS devices and compasses

Additionally, Kathmandu acknowledges the importance of sustainability with a commitment to environmentally conscious products and practices. This includes the use of recycled materials and ethical down in clothing items, as well as eco-friendly camping gear.

Shoppers can connect with Kathmandu on social media platforms such as Facebook and Instagram for updates on new products and promotions. The store is based in New Zealand, and provides clear information regarding Cookie Preferences, Terms & Conditions, and a comprehensive Privacy Statement.

Kathmandu - how to complete a complaint and make a return?

Returning an Item Policy at Kathmandu:

• Items can be returned in-store or posted back, depending on where the purchase was made.
• For in-store purchases, the return must be in-store.
• For online purchases via card, PayPal, or e-gift card, returns can be done in-store or via post.
• Online purchases with Afterpay are returnable via post or in store using the Afterpay Card.
• Items bought on Trade Me or Onceit must be returned via post, as per those platforms' return processes.

Exchanging An Order:

• Items can be exchanged in-store, or returned via post for a refund and then repurchasing the correct size.

Returning In-Store:

• Visit any Kathmandu store with proof of purchase and the card used for payment (if applicable).

Returning Via Post:

1. Initiate a return online by logging into the account and following the steps detailed in 'My Orders'.
2. Select the item(s) to return and fill out the required information.
3. If more than one item needs to be returned, click 'Add Item to Return' and include additional items.
4. Pack the order carefully, including a completed Product Returns Form if the original packing slip is lost.
5. Post the return to the specified Kathmandu address:

Online Returns
Kathmandu
33 Kennaway RdWoolstonChristchurch, 8023New Zealand

• It is suggested to use tracking for returns as Kathmandu is not responsible for lost mail.
• Do not include credit card details on the return form.
• Return postage costs are the responsibility of the sender.
• Update the return with a tracking number, either via account or using the order number.
• Allow up to 14 days for the return to be processed once received.
• Return progress can be tracked in 'My Orders' if an account is used.

What payment methods are available in Kathmandu?

Kathmandu accepts a variety of payment methods, ensuring a flexible shopping experience. Payment can be made with the following options:

• Visa
• MasterCard
• American Express
• PayPal
• Afterpay (available in-Store)
• Laybuy (available in-Store)

These options are provided to meet the diverse preferences and needs of customers, facilitating convenient and secure transactions.

Information about delivery in Kathmandu

Free Standard tracked delivery is available for orders with a minimum spend of $100. For those who are signed in as Out there rewards members, free delivery is offered on all orders. The standard delivery timeframe within New Zealand is roughly two business days to major cities. However, this timeframe may extend up to an additional 5 business days during peak times such as public holidays or busy sale periods. Delivery to rural areas requires an additional 2 business days.

For the most current delivery timeframes, customers are encouraged to check with NZ Post for the latest information. Upon dispatch, customers are provided with tracking information via email by the delivery partner. This email includes a link that offers options such as delivery modifications or the ability to redirect the package to an alternative address.

A flat rate of $10 for delivery is applied to orders from customers who are not Out there rewards members. Membership to the rewards program is available at no cost and can be done by joining through the Kathmandu website.

By placing an order on www.kathmandu.co.nz, customers give Kathmandu and its couriers the Authority To Leave (ATL) the parcel at the provided address, whether attended or not. Following this directive, Kathmandu is released from all liability if an incorrect address is supplied or if a parcel is stolen post-delivery.

• Shipping to domestic or international freight forwarders is not available.

What coupon codes and promotions does Kathmandu offer?

Shoppers looking for quality outdoor gear will find exceptional value with the current coupon codes available at the Kathmandu. Currently, customers can enjoy a substantial 30% off on Hybrid Trolleys, making it an excellent time to upgrade your travel equipment without breaking the bank.

For those who are part of the membership program, the store offers up to 30% off through exclusive coupon codes. This is an incredible opportunity for members to stock up on outdoor essentials at a fraction of the cost.

• Another fantastic offer includes free international delivery on orders over $200, a deal that allows shoppers from all over the globe to enjoy Kathmandu promo code products without the added shipping costs.
• Moreover, with prices for Men's Footwear starting from just $80, Kathmandu ensures that high-quality footwear is accessible at competitive prices.
• Gifting becomes seamless as well with the availability of Gift Cards from $25, a perfect present for the adventurers in your life.

While there are many coupon codes, it is also worth noting their Monthly Bargains event which allows shoppers to save big even without a Kathmandu promo code. Historical offers have included up to 45% off select sleeping bags and 30% off puffer jackets, which highlight the periodic deals that customers can anticipate.

While discounted items change regularly, these examples underline the store's commitment to providing value through a variety of coupon codes and promotions. Don't miss out on these limited-time offers to get the most out of your shopping experience at Kathmandu promo code.